How to Write an Employment Grievance Letter in the UK

If your employer has treated you unfairly, harassed you, or breached your contract, a formal grievance letter is the right first move. Done correctly, it creates a paper trail and triggers legal obligations on your employer.

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What the Law Says

ACAS Code of Practice on Disciplinary and Grievance Procedures

Employees should raise matters with management that they are concerned about. Where it is not possible to resolve a grievance informally, employees should raise the matter formally and in writing with a manager who is not the subject of the grievance. Employers are required to follow a fair and reasonable procedure. A failure to follow the ACAS Code can result in an uplift of up to 25% on any Employment Tribunal compensation award.

The right to a grievance procedure flows from several pieces of law:

Your employer is also likely contractually bound by their own grievance policy. If they fail to follow their own published procedure, that is itself a breach of contract.

When You Have a Valid Grievance

Common grounds for a formal grievance include:

  1. Bullying or harassment — including conduct that creates a hostile or intimidating environment
  2. Consider filing a Data Subject Access Request (DSAR) alongside your grievance — it forces your employer to disclose all data held about you, including emails, HR records, and performance reviews.
  3. Discrimination — less favourable treatment because of a protected characteristic under the Equality Act 2010
  4. Breach of contract — unpaid wages, unauthorised changes to your role, hours, or pay
  5. Unfair treatment — being passed over for promotion without reason, unreasonable workload, or being singled out for discipline
  6. Health and safety concerns — failure to provide a safe working environment under the Health and Safety at Work Act 1974
  7. Whistleblowing detriment — being penalised for making a protected disclosure under the Public Interest Disclosure Act 1998

You can raise a grievance whether you are employed full-time, part-time, on a zero-hours contract, or on a fixed-term contract.

What Your Letter Should Include

Grievance Letter Checklist

Key tip: Keep the letter factual and professional. Avoid emotional language — the paper trail you create now may be read by an Employment Tribunal judge. Send by email (with delivery and read receipt) and keep a copy.

What to Avoid

Escalation Paths

If your employer dismisses your grievance, handles it improperly, or takes no action, you have clear escalation routes:

1

Grievance Appeal

The ACAS Code requires that employees be given the right to appeal any grievance outcome. Your appeal should be in writing, state the grounds for appeal, and be sent within the deadline in your employer's policy (usually 5–10 working days). The appeal must be heard by someone more senior who was not involved in the original hearing.

2

ACAS Early Conciliation

Before you can submit a claim to the Employment Tribunal, you must notify ACAS and attempt Early Conciliation. This is free, confidential, and voluntary. A conciliator will contact your employer to explore a settlement. If conciliation fails, ACAS issues a certificate allowing you to proceed to Tribunal. This is a strict prerequisite — you cannot skip it.

3

Employment Tribunal Claim

Claims for unfair dismissal, discrimination, or unlawful deductions from wages can be brought at an Employment Tribunal. If your grievance also covers unpaid holiday pay, raise this under the Working Time Regulations 1998 — it can be pursued concurrently. There is no fee to make a claim. You have 3 months minus 1 day from the date of the act complained of (extended during ACAS conciliation). Compensation for unfair dismissal is uncapped for discrimination claims; for standard unfair dismissal, the basic award is capped at £21,000 (2024) and the compensatory award at £115,115.

4

Legal Advice and No-Win-No-Fee Solicitors

For complex cases (especially discrimination), many employment solicitors operate on a conditional fee arrangement. Citizens Advice, your trade union (if you're a member), and Law Centres can also provide free initial guidance. Do not delay seeking advice — Tribunal time limits are strict and cannot usually be extended.

Important: The 3-month time limit for Employment Tribunal claims runs from the date of the incident, not the date you finish the grievance process. Do not let the internal procedure run past the deadline without protecting your Tribunal claim.

How it works

1

Choose your letter type

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2

Customise with your details

Answer a few short questions. The letter is personalised to your case and cites the correct legislation.

3

Send to the other party

Download your letter and send it by email or post. Most disputes resolve after a single professional letter.

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