Practical guides to UK consumer law. Each one explains the legislation, when you have a valid claim, what your letter should include, and what to do if they ignore you.
Your landlord has a legal duty under Section 11 to maintain the structure, plumbing, heating, and electrics. If they're ignoring your reports, a formal letter citing the right legislation is the first step to getting action.
Covers: tenant rights, Section 11, disrepair claims, Environmental Health, First-tier TribunalEvery product must be of satisfactory quality, fit for purpose, and as described. If it's not, you have 30 days for a full refund — and rights beyond that for repair, replacement, or partial refund.
Covers: 30-day right to reject, repair vs replacement, proof of purchase, ADR, small claimsPaid by credit card? Your card company is jointly liable with the seller for purchases between £100 and £30,000. Even if the seller has gone bust, your card issuer must honour the claim.
Covers: joint liability, chargeback vs Section 75, Financial Ombudsman, claim letter formatOverdue invoices? You can charge statutory interest (8% + BoE base rate) plus fixed compensation of £40–£100. A formal demand letter starts the clock towards court action.
Covers: statutory interest, fixed compensation, Letter Before Action, MCOL, enforcementEvery organisation that holds your personal data must tell you what they have, why they have it, and who they've shared it with. They have one month to respond. If they don't, the ICO can investigate.
Covers: Article 15 rights, ICO complaints, compensation for non-compliance, employment DSARsBullied, discriminated against, or treated unfairly at work? You have a legal right to raise a formal grievance. Your employer must follow the ACAS Code — failure to do so can increase any Tribunal award by 25%.
Covers: ACAS Code, Equality Act 2010, unfair treatment, constructive dismissal, Employment TribunalLandlord failed to protect your deposit or made unlawful deductions? You can claim up to 3× the deposit amount in compensation — on top of getting the deposit back. The law is firmly on your side.
Covers: deposit protection, Prescribed Information, ADR disputes, county court, unprotected deposit claimsEvery worker is legally entitled to 5.6 weeks' paid holiday. If your employer underpays, miscalculates, or refuses to pay out accrued leave, you can claim up to 2 years of back-pay through the Employment Tribunal.
Covers: WTR 1998, overtime inclusion, commission, zero-hours workers, ACAS conciliation, Tribunal claimsPersistent noise from a neighbour or tenant can constitute a statutory nuisance. A formal letter is the first step before council enforcement — and your local authority is legally required to act if a statutory nuisance is confirmed.
Covers: statutory nuisance, Abatement Notice, s.82 Magistrates' Court, Noise Act 1996, landlord enforcementCouncil PCN or private parking charge? The two are very different in law. Many private parking charges are successfully appealed — especially where signage was inadequate or the operator failed to follow strict statutory procedures.
Covers: council PCN vs private charge, POPLA appeals, Traffic Penalty Tribunal, Schedule 4 PoFA 2012, chargebackWhen the other party fails to deliver what was agreed — goods, services, or payment — you have legal remedies. A formal Letter Before Action is required before court action and resolves most disputes without litigation.
Covers: material breach, damages calculation, Letter Before Action, Consumer Rights Act, Money Claim OnlineA money-back guarantee is a legally binding promise, not a marketing gimmick. If a seller refuses to honour it, UK consumer law gives you the right to demand a refund — backed by chargeback, Section 75, and county court if needed.
Covers: Consumer Contracts Regulations, 14-day cooling-off, Section 75, chargeback, digital goods refundsNot ready to generate your letter now? We'll send you a free template to keep.
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